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| | | |  | Customer relationship management
The Customer Relationship Management is important segment of the working of every company. This task requires simple access to all information concerning the client. It has to be precise and objective, with easy access to the communication and work history with the client.
The customer relationship management system contains the following features:
- Easy contact organisation (contact-point) of the client
- Communication history
- Organisation of the e-mail communication with the client
- Organisation of telephone communication with the client
- Overview of the current contracts / projects with the client
- History of past contracts/projects with the client
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